Terms & conditions
GENERAL TERMS AND CONDITIONS FOR CONSUMERS
Please read these terms of sale carefully. Upon placing an order for items from our website you agree to the Wolff & Haslinghuis terms of sale.
Article 1 General
Article 2 Definitions
Article 3 Contract / Agreement
Article 4 The- offer / product / Item
Article 5 Prices
Article 6 Payment
Article 7 Delivery
Article 8 Returns & Exchange Policy
Article 9 Content / Intellectual property rights
Article 10 Privacy
Article 11 Conformity and Guarantee / Complaints
Article 12 Liability
Article 13 Disputes
Article 14 Dutch Law Disputes
Article 15 Force Majeur
Article 16 Disclaimer
Article 17 About us
Article 1: GENERAL
In these terms of sale, "we" means: Seller: Wolff & Haslinghuis. Wolff & Haslinghuis is a registered brand and trading name of Studio M-view, Postal address on Koekoekweg 12, 3911 AS Rhenen, The Netherlands. Studio M-view is registered in the Netherlands at the Trade Register of the Chamber of Commerce with number: 30237852. VAT identification number: NL131222260B01. Telephone number +31 6 574 022 55. Contact by email: [email protected] These terms and conditions are applicable to the website of Wolff & Haslinghuis (www.wolffandhaslinghuis.com) and all agreements with you. By ordering and purchasing items online you accept these terms and conditions.
Article 2: DEFINITIONS
Buyer: a natural person who is 18 years or older who is not acting within the context of practicing a profession or conducting a business, with whom the Seller concludes an Agreement. Order: an order placed by the Buyer in accordance with the procedure described in article 3 (The contract) for the delivery of one or more items. The contract/Agreement: The Order, which the Seller has accepted as such. Product / Item: a Wolff & Haslinghuis product / Item that the Seller offers for sale on the webshop. Purchase Price: the price indicates in the Webshop for a Product, including the VAT. These terms and conditions may be updated and vary from time to time, which is why we ask you to read the terms and conditions previous to every order you place in the Webshop. This document was last updated on April 19, 2018.
Article 3: CONTRACT / AGREEMENT
A binding purchase agreement is entered into as soon as your order has been confirmed by us and an order confirmation has been sent from Wolff & Haslinghuis to the e-mail address you submitted. If an item happens to run out of stock before the status has been correctly updated on the Webshop, Wolff & Haslinghuis will notify you of this by e-mail. We may then suggest an alternative item, or cancel the order in question and refund your purchase. If incorrect price information has been shown on the Webshop you will be given the opportunity to either purchase the item at the correct price, or cancel the order. Wolff & Haslinghuis reserves the right to decline or rescind a purchase agreement if fraud or other actions similar to fraud, such as unlawful use of another person’s credit card, are suspected. Along with your purchase Wolff & Haslinghuis will provide you all after sales service and guarantee information.
Article 4: THE- OFFER / PRODUCT / ITEM
All orders are subject to availability. If an offer is of limited duration or if certain conditions apply, it shall be explicitly stated in the offer. The offer contains a full and accurate description of the products and/or services offered. The description is suitably detailed to enable the Consumer to assess the products and/or services adequately. We cannot guarantee that the colours appearing in the webshop reflect the clothes’ colours in reality. The colours can be reflected in different ways depending on for example your computer or phone screen, graphic card and the computer settings. Errors or mistakes in the offer are not binding for Wolff & Haslinghuis.
Article 5: PRICES
The prices listed on the website are in Euros (€) and include applicable VAT in the Netherlands. Shipping costs are not included in the price unless explicitly declared otherwise. Free shipping in the Netherlands is included in the price listed in the webshop. For outside The Netherlands Shipping costs will appear in the Shopping cart. Any and all customs or import duties and/or local taxes are for your own account. Prices are subject to change at any time, but will not affect the amount payable as part of a valid order that has been confirmed by Wolff & Haslinghuis by e-mail.Shipping costs of Wolff & Haslinghuis are based on the average costs of international shipping to various countries. In most cases, these costs match the actual costs but in some rare cases, the difference between the shipping costs you agreed to upon ordering and the costs Wolff & Haslinghuis has to make for shipping the item(s) to you are too big, in which case Wolff & Haslinghuis is required to request you for additional payment. If you are in doubt about shipping costs to your country, please mail Wolff & Haslinghuis before ordering the item(s). ([email protected])
Occasionally there may be information in the webshop that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Webshop is inaccurate at any time without prior notice (including after you have submitted your order). Discounted items are available as long as they do not run out of stock. Vouchers or discount codes are only valid once per person and purchase and only within the stated period of time, and may not be combined or transferred to another purchase, nor credited to a new item due to an exchange.
Article 6: PAYMENT
Every order will be shipped as soon as Wolff & Haslinghuis has received the complete payment. Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds. All transactions are encrypted and 100% secure. You can pay for the order by using one of the following payment methods: PayPal, Credit Card (Visa, MasterCard), iDeal, any other payment method offered in the webshop, (International) bank transfer. In this case the full amount should be transferred within 7 working days after the date of the order. During this period Wolff & Haslinghuis will reserve the items for you. If the full payment is not received in this period, the items will be released for selling.
After receiving the full payment Wolff & Haslinghuis will send a confirmation by e-mail. If you pay by credit card (number) you confirm that the credit card that is being used is yours. All credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of the payment card refuses to authorise payment to Wolff & Haslinghuis, delivery of the items will be postponed and Wolff & Haslinghuis will contact you. In that case Wolff & Haslinghuis shall not be liable for any delay or non-delivery.
Article 7: DELIVERY
We will arrange for the products to be delivered to the address for delivery indicated in your order. We will use reasonable carriers to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 5 working days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 14 working days of the later of receipt of payment and the date of our order confirmation. Wolff & Haslinghuis shall never be liable for the consequences of exceeding the term of delivery and is never required to recover any kind of damage. You will receive a confirmation by e-mail as soon as your order has been shipped. The risk with respect to any damage to or loss of the Product will be transferred to the Buyer as from the time at which the Products are delivered.
TRANSPORT;All dispatched items are insured by Wolff & Haslinghuis. Should you discover any damage to the package prior to opening it please report this to Wolff & Haslinghuis ([email protected]) and the postal agent where you collected the package, as soon as possible! Items that are damaged during transportation are replaced by Wolff & Haslinghuis free of charge. If you have already opened the package when you notice the damage, please contact us for further return, damage and claim instructions.
DELAY; Should your order be delayed you will receive a message of this, including a new suggested time of delivery, at the latest within 30 days after you submitted your order. You may cancel the order if you do not accept the new suggested time of delivery. If your order has been delayed, and the new suggested time of delivery has been accepted but the order has not yet been delivered within 15 working days after the new estimated time of delivery, you may always cancel the order by notifying our customer services team. If such a delay should occur, whereby you choose to cancel the order, we will repay the prepaid amount to you. If the order has already been dispatched, you will have to return the ordered items in order to receive repayment. We will pay the cost of the return.
PACKAGES RETURNED AS UNDELIVERABLE; If a purchase sent to you is returned as undeliverable, we reserve the right to charge you a fee covering the entire cost of the shipping and processing. Non-collected packages are normally not covered by the right to return items as well as the returned order.
Article 8: RETURNS & EXCHANGES POLICY
Wolff & Haslinghuis will accept returns for items purchased in the wolffandhaslinghuis.com webshop that are received back within 20 days from the delivery date for a refund. Returns received back after 20 days from the delivery date will not be accepted. Please note that shipping charges are non-refundable. No returns are allowed on Final Sale items. Items can be returned or exchanged after notifying Wolff & Haslinghuis within 14 days upon delivery. Notification must take place by e-mail with the reason for return and the order number mentioned. You will receive an email in return with further instructions. The return form, added to each order MUST be used, and send back with the returned item. Notification shall automatically terminate the agreement between you and Wolff & Haslinghuis. This obliges you to return the items in its original packaging, including hang tags in place, to Wolff & Haslinghuis within 6 days after notification. Please enclose the original invoice and return form for us to identify returned items.
For the return to be accepted the returned items must be essentially in the same condition in which they were sold and with any seals intact. Please note all returns MUST meet the following criteria:
• No scents
• No rips or tears
• No other signs of being worn
• All tags must be attached
• All original packaging must be included
• No COD (Cash/Check on Delivery) packages will be accepted
Failure to return items as listed above will result in the return being rejected and returned to the customer without a refund. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order. Unidentified items may be returned to you without exchange or refund. You may also be charged a €15.- rejection processing fee for rejected returns. We recommended that you ship your return using a carrier who will provide a tracking number and insurance to ensure that your package is returned to our office. Please make sure you keep your receipt for the shipment. We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost.
Once a return arrives at our office, it will take us 10 to 14 days to receive, inspect, and process. You will be notified via email once your return has been completed. The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card. Wolff & Haslinghuis will repay the price of the item as soon as possible, however at the latest within 30 days from the date the item was returned and received by us. Returns and refunds may be made at the discretion of Wolff & Haslinghuis. Wolff & Haslinghuis does not refund customs and import duties or sales taxes for shipments to countries outside the European Union.
DAMAGED ITEMS; Wolff & Haslinghuis ensures that all products are meticulously checked through our quality control procedures before being dispatched to our customers. We work hard to avoid the emergence of damages or defects in our products. Should you find that an item despite this is damaged or otherwise defective, we will replace your item with a new sample of the item in question, if a new one is available. If a new item is not available, you will be refunded with the original cost of the item and the return cost, unless the defect can be repaired. If the damaged item was part of an order containing other purchased items, the cost of the original delivery will not be refunded. You are asked to always examine your received products at the time of delivery and as soon as possible report any deviations from your order to us. We will refund you as soon as possible, at the latest within 30 days from the date the returned item is received at Wolff & Haslinghuis, and we have established that the item is damaged or otherwise defective. Always save your receipt. The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card. Please notify us as soon as possible by email or phone in case of a damaged item.
Article 9: CONTENT / INTELECTUAL PROPERTY RIGHTS
The design of this website and all of its materials, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, designs, video, audio, and written and other materials that appear as part of this website (collectively, “Content”) are protected by Dutch copyright laws and other Dutch and International laws and treaties. The content of the webshop is copyright-protected and is the property of Wolff & Haslinghuis. All intellectual property rights to the content of the webshop belong to Wolff & Haslinghuis. It is allowed to download, print, copy and blog about the material on the webs hop for your own personal purposes, however not for business purposes. This presumes that the material is not changed and that all intellectual property rights remain reserved Wolff & Haslinghuis. It is allowed to link to the webs hop, but without using Wolff & Haslinghuis symbols or trademarks. All rights reserved. Photographs on the webshop are not to be copied.
Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of the content is prohibited. Wolff & Haslinghuis may revoke this limited license at any time for any reason. Unauthorized use of Wolff & Haslinghuis trademarks, trade names and logos without an explicit written permission is strictly prohibited. The rights of intellectual property regarding the products customized by Wolff & Haslinghuis belong exclusively to Wolff & Haslinghuis. The Seller refers to the disclaimer with regard to the intellectual property rights in respect of the Website.
Article 10: PRIVACY
Article 11: CONFORMITY AND GUARANTEE / COMPLAINTS
Wolff & Haslinghuis guarantees that the products comply with the contract, with the specifications listed in the offer, with reasonable requirements of usability and/or reliability and with the existing statutory provisions and/or government regulations on the day the contract was concluded. All specifications, models and pictures with regard to the products are indications. Minor differences with regard here to can not give ground to justified claims. The Buyer will be obliged to inspect the Product when it has been delivered and to notify the Seller within a reasonable term of 14 days in the event that there are any visible defects or other complaints regarding the performance of the Agreement. Wolff & Haslinghuis shall reply to the complaints as soon as possible but maximum within a period of 14 days after the date of receipt. The Buyer acknowledges that minor deviations, deviations that are generally considered acceptable and deviations that cannot be avoided or that are difficult to avoid in respect to quality, size, colour, finishing, etc. of the Products do not constitute a well founded reason to submit a complaint. In case of justified defects Wolff & Haslinghuis shall either replace the product, repair the defect or shall return the purchase price and shipping costs, at her sole judgement.
Article 12: LIABILITY
The liability of Wolff & Haslinghuis towards its customers is limited to the purchase price of the ordered items including paid shipping costs. Wolff & Haslinghuis will never be liable for any loss of profits or goodwill or any other consequential damages.
Article 13: DISPUTES
If a dispute regarding these terms and conditions should arise, the consumer should contact Wolff & Haslinghuis customer support service and try to resolve the disagreement as a first step. Dutch law exclusively governs contracts between Wolff & Haslinghuis and the Consumer, to which these General Terms and Conditions apply. Any and all disputes in relation with these terms and conditions shall be under the exclusive competence of the competent court in Amsterdam, the Netherlands.
Article 14: DUTCH LAW
The Agreement between the Buyer and the Seller is governed by Dutch law, regardless of the country where the order is placed, governs these general conditions.
Article 15: FORCE MAJEUR
Force Majeur occurs when external circumstances substantially prevent the performance of an obligation under the agreement, for example war, state intervention, strikes, staff’s illness, shipping disturbances, restrictions on energy supplies, bans, restrictions, declined permissions, import and export restrictions, natural disasters, accidents etc. which reasonably could not have been foreseen when entering into the agreement and which reasonably could not have been avoided or overcome. This applies both to Wolff & Haslinghuis and to Wolff & Haslinghuis sub-contractors. In the event of force majeure Wolff & Haslinghuis obligations are deferred. If the period of force majeure is not of a temporary nature, you as well as Wolff & Haslinghuis have the right to cancel the purchase agreement without any obligation to pay indemnity arising. Contacting Wolff & Haslinghuis customer support service carries out such measures.
Article 16: DISCLAIMER
This website is intended for promotional and advertising purposes and you can use it only for private, personal and not commercial use. The website may contain links to other websites which are not under our control. These terms and conditions are to be intended only for this website. We shall not deem responsible for the contents or the non-security of said third websites or for viruses or other negative consequences arising out from the visit of those third websites. This website is provided "as is" and we make no warranties of the absence of malicious programs (such as viruses, malware, bugs, trojan, etc.). We definitely encourage you to install one or more antivirus programs to protect your computer. We shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this website. We do not represent or warrant that the information contained in this website is accurate and complete. If the law currently in force does not allow the exclusion of implied warranties, the cases of warranties’ exclusions set forth in this paragraph will not be applied, in whole or in part to you. This website may contain comments or images with ironical, humorous or alluring contents but in no case intended to offend anyone’s sensitivity. If you don’t appreciate them, please don’t visit the website. We are opposed to human trafficking, child labour, slavery and sexual discrimination and is developing internal standards and procedures to ensure that these illegal behaviours are not incorporated into our supply chain.
Article 17: ABOUT US
Our full brand name is Wolff & Haslinghuis, a trading name of Studio M-view, Our registered office and principal trading address is: Koekoekweg 12, 3911 AS Rhenen, The Netherlands. Our company Studio M-view is registered in the Netherlands at the Trade Register of the Chamber of Commerce with number: 30237852. VAT identification number: NL131222260B01. Telephone number +31 6 574 022 55. Contact by email: [email protected] Please never hesitate to contact our English and Dutch speaking customer support team. We are here to help you with any concern regarding your online purchase, respond to questions or complaints. You can contact us by Whatsapp, Email or Phone.